Bad Restaurant Reviews

Bad restaurant reviews can really hurt a nice established restaurant when trying to entice potential customers. Bad restaurant reviews can often be placed online to try and slander the owner of a business: maybe an ex employee or one upset customer out to revenge an isolated bad incident. Many times the complaint may have not surfaced online if it was properly managed prior to it making the web.

The good news is, bad reviews online of restaurants can be properly addressed. The best way to fix these is to actually have a plan in place to first, handle them when they come and secondly, try to prevent them from surfacing where other people can see these reviews like online reviews sites and social media sites.

You may want to offer your customers a way to express their opinions and give input in the way of review type cards. It is going to take some careful planning and a system set in place, though, to insure that the bad ones get handled in a timely manner so that the unhappy customer does not have a chance to get out of the place of business and the bad experience brews and brews within them. This is how bad opinions make it to the public or to friends and relatives of that customer.

Many times the customer who left the bad review just wants their input valued and just wants to know that the situation is at least attempted to be resolved. The worst thing an unhappy customer can feel is that nobody is listening or cares about their complaint. There are many customers and consumers out there who just want to be heard. By offering a way to try and make it right you have already fixed part of the problem and have offered a solution.

The first part kind of aids the second part of the equation: preventing these bad reviews from surfacing where the public knows about them or the recipient of the complaint tells others – creating bad word of mouth for your establishment.

If you are really proactive in the first step: handling the bad reviews when they come in, you could very well automatically improve this 2nd step. However, it is not always possible to catch people with a solution before they leave your establishment.

The best way you can prevent these types of bad restaurant reviews from showing up to the public is to have a system where you are handling them when they happen and to some how direct the good reviews to where people will actually see the reviews: most likely on online review sites like Yelp, Google plus, Trip Advisor etc.